Introduction

These Terms & Conditions (hereinafter referred to as the “Terms”) govern the use of the online gaming and betting services offered under the brand name “Winum” (hereinafter referred to as “Winum”, “we”, “us”, or “our”). By accessing, registering for, or using any services, content, software, or products provided by Winum, you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety. These Terms form a legally binding agreement between you and Winum, and they apply to all aspects of your interaction with our platform, including but not limited to account registration, deposits, withdrawals, game participation, bonuses, and responsible gambling tools. If you do not agree with any provision of these Terms, you must refrain from using the website, creating an account, or engaging in any gaming activity on our platform. In addition to these Terms, specific games, promotions, and services may be subject to supplemental rules and conditions; in case of any inconsistency, such specific rules will prevail to the extent of the conflict. You are responsible for regularly reviewing these Terms to stay informed of any changes, as continued use of Winum after modifications are posted will constitute your acceptance of the updated Terms.

Winum operates as an online entertainment platform that offers casino-style games, slots, table games, and related services, strictly for adult users who meet the legal age and eligibility requirements described herein. The platform aims to provide a secure, fair, and responsible gaming environment, with a strong emphasis on compliance with applicable laws and regulations, as well as the promotion of safer play habits. While gaming on Winum can be a form of entertainment, it also carries financial risk, and users must carefully consider their personal circumstances before engaging. We do not guarantee any financial gain and explicitly warn that losses are possible and, in some cases, likely over time. By using Winum, you confirm that you understand these risks, that you engage voluntarily, and that you accept full responsibility for your actions while using our services.

Winum reserves the right to modify, suspend, or discontinue any aspect of its services at its sole discretion, including but not limited to game offerings, payment methods, promotional campaigns, and access to specific jurisdictions. We may also introduce new services, features, or tools from time to time, which will be subject to these Terms unless explicitly stated otherwise. Where required by applicable law or regulatory obligations, we may seek your consent for certain changes, especially those relating to privacy and data protection. However, in many cases, your continued use of the platform following the implementation of updated Terms or features will be deemed consent to such updates. If you object to any updates, it is your responsibility to stop using the services and close your account in accordance with these Terms.

By using our services, you represent and warrant that you are accessing Winum in compliance with the laws of the jurisdiction from which you do so, that online gambling is legal for you in that jurisdiction, and that you are not prohibited from engaging in such activities by any authority or legal order. Winum does not provide legal advice regarding the legality of online gambling in your specific location, and you are solely responsible for obtaining any such advice if required. You must not use our services if you are located in a restricted country or territory, or if your access would breach local regulations. In cases where we detect or reasonably suspect that you are accessing our platform from a prohibited jurisdiction, we may suspend or terminate your account and withhold any unsettled transactions, subject to applicable law. These Terms aim to balance your enjoyment and the integrity of the platform, while ensuring full respect for regulatory compliance and responsible gaming standards.

For ease of reference and navigation, these Terms are organised into sections dealing with eligibility, account registration, deposits and withdrawals, bonuses, game rules, fair play, responsible gambling, prohibited activities, restricted countries, privacy, account suspension, limitation of liability, complaints, governing law, and final provisions. Each section should be read in conjunction with the others, and no part of these Terms is intended to limit rights or obligations beyond what is permitted under applicable law. In case of any questions regarding these Terms, you are encouraged to contact our customer support team using the channels provided on the website. Your continued use of Winum confirms your ongoing acceptance of these Terms and your commitment to comply with both the letter and the spirit of the rules set out here.

Acceptance of Terms

By creating an account, logging in, placing bets, making deposits or withdrawals, or participating in any game or promotional offer on Winum, you are deemed to have accepted these Terms in full. This acceptance is given as of the moment you click “Register”, “Sign Up”, “I Agree”, or any similar confirmation button during the account creation process, or when you first use our services, whichever occurs earlier. You must carefully read these Terms before using the platform, and if necessary, seek independent legal advice to understand your rights and obligations. If you do not accept these Terms, or any subsequent update to them, you must immediately discontinue your use of the website and close your account in accordance with the procedures described herein. Your failure to read these Terms will not exempt you from your obligations or from the consequences of any breach.

Winum may amend, revise, or update these Terms periodically to reflect changes in legal requirements, regulatory guidance, industry standards, technological improvements, or internal policies. Any substantial modification will, where feasible, be notified to you by email, on-site notification, or other suitable means, and the revised Terms will be published on the website with a new effective date. It is your responsibility to review the Terms regularly; we recommend that you check for updates every time you use our services so that you remain fully informed. By continuing to use Winum after the effective date of updated Terms, you indicate your agreement to be bound by them in their latest form. If you disagree with any modification, you must cease using our services and request account closure; continued use despite disagreement will be treated as acceptance.

In addition to these general Terms, specific products, tournaments, promotions, bonuses, or loyalty schemes may be subject to supplementary terms and conditions that apply only to those features. Such supplemental rules may include wagering requirements, expiry times, eligibility criteria, maximum bet limits, restricted games, and other conditions. When you participate in such promotions or use such products, you are agreeing to be bound by both these general Terms and the applicable specific terms. In the event of any inconsistency between the general Terms and specific promotion rules, the latter will prevail solely in relation to that promotion, except where expressly stated otherwise or prohibited by law. You must therefore read all promotional communications and banners carefully before opting in.

Your acceptance of these Terms also implies your consent to our Privacy & Data Protection provisions, which explain how we collect, use, store, and protect your personal information. It further implies that you understand and accept our policies on responsible gambling, anti-money laundering, identity verification, and security, all of which are integral parts of the contractual relationship between you and Winum. If any clause of these Terms is held invalid or unenforceable by a competent authority, the remaining clauses shall remain valid to the fullest extent permitted by law. No failure or delay by Winum in enforcing any of its rights under these Terms shall be construed as a waiver of such rights.

By agreeing to these Terms, you confirm that all information provided by you to Winum is accurate, truthful, and complete, and that you will promptly update any changes to such information. You also agree that you are entering into this agreement on your own behalf and not as an agent, proxy, or representative of any other person or entity. You may not assign, transfer, or novate any of your rights or obligations under these Terms without our prior written consent. Winum reserves the right to assign or transfer any of its rights and obligations under these Terms to another entity, subject to applicable legal requirements, and will inform you where such assignment materially affects your rights.

Eligibility & Age Restriction (18+ only)

Use of the Winum platform is strictly limited to individuals who are at least eighteen (18) years of age, or older where the legal age for gambling in their jurisdiction exceeds 18. By registering for an account and using our services, you represent and warrant that you meet this minimum age requirement and that you are legally permitted to engage in online gambling under the laws that apply to you. Any access or attempt to access our services by persons under the age of 18, or under the relevant legal age in their jurisdiction, is strictly prohibited and constitutes a serious breach of these Terms. We may request documentary evidence of age and identity at any time, and we reserve the right to suspend or terminate any account where age verification is not satisfactorily completed. If we discover or reasonably suspect that an account is being used by a minor, all activity on the account will be frozen and any winnings may be voided, subject to applicable legal and regulatory requirements.

Winum takes the protection of minors very seriously and employs a combination of technological and procedural measures to prevent underage access to our services. However, parents, guardians, and adult users also share responsibility in preventing minors from engaging in gambling activities, including by safeguarding devices, using parental control tools, and not leaving accounts logged in and accessible. Gambling can be particularly harmful to young people due to their limited capacity to assess risks, their vulnerability to impulsive behaviour, and the potential impact on their emotional, educational, and financial development. Exposure to gambling at an early age can increase the likelihood of developing problem gambling habits later in life, and these risks are a key reason why Winum enforces strict age restrictions. If you are aware of any minor accessing or attempting to access Winum, you must immediately notify our customer support so that appropriate action can be taken.

In addition to age requirements, you must not use our services if you are located in a jurisdiction where online gambling is illegal or where Winum does not offer services due to licensing or policy decisions. It is solely your responsibility to ensure that your use of the platform is lawful, and you must seek independent legal advice if you are unsure of the status of online gambling in your area. Winum does not accept any liability for use of the platform in breach of local laws or regulations, and any such use will be at your sole risk and responsibility. If we determine that you are accessing our services from a prohibited jurisdiction, we may restrict access, close your account, and handle your funds in accordance with applicable legal obligations, including the possible forfeiture of funds obtained in breach of law.

You are also prohibited from opening an account if you have self-excluded from gambling with Winum or any other operator and that exclusion remains in effect, or if you are on any registry or list that legally prevents you from participating in gambling activities. If you circumvent such bans by providing false details or using someone else’s identity, Winum reserves the right to void any bets or winnings and to report such conduct to relevant authorities. We may also, where applicable law so permits, share information with regulators or other licensed operators to help enforce self-exclusion and protect vulnerable individuals. The eligibility criteria set out in this section are fundamental to the safe and lawful operation of our services and must be strictly adhered to by all users.

Account Registration

To participate in real-money gaming on Winum, you must complete the account registration process by providing accurate and up-to-date personal information. The information required typically includes your full name, date of birth, residential address, email address, mobile number, and any other details we may request to comply with legal, regulatory, or security requirements. You must not provide false information or use aliases, and you must not register an account on behalf of any other person. Each individual is permitted to maintain only one active account with Winum, and multiple accounts belonging to the same individual may be closed, with associated bonuses and winnings potentially forfeited. During registration, you will be asked to choose login credentials such as a username and password, which you must keep confidential and secure at all times.

Winum is required to perform identity and age verification checks, commonly known as “Know Your Customer” (KYC) procedures, to comply with anti-money laundering, counter-terrorist financing, and responsible gambling regulations. As part of these checks, you may be asked to provide copies of government-issued identification documents (such as a passport, Aadhaar card, PAN card, or driving licence), proof of address (such as utility bills or bank statements), and evidence of payment methods used. We may perform electronic verification by cross-checking public and private databases, and in some cases, we may request a video verification or live call. Until such verification is successfully completed, we may restrict certain account functionalities, such as withdrawals or higher deposit limits. Failure to provide requested documents within a reasonable timeframe may result in suspension or closure of your account.

You are responsible for ensuring that your account details remain accurate and current. If any of your personal information changes, such as your address, email, or phone number, you must promptly update your profile or notify our support team. Winum is not liable for any loss or miscommunication arising from your failure to keep your account information up-to-date, including missed notifications about changes to these Terms, promotions, or account-related issues. You must also ensure that your login credentials are known only to you and are not shared with any third party, including friends, family members, or colleagues. Any activity conducted through your account will be deemed to have been performed by you, and you will be responsible for all such activity unless you have previously notified us of suspected unauthorised use.

If you suspect that your account credentials have been compromised, or that someone else is using your account without your permission, you must immediately change your password and contact our customer support. Winum may temporarily suspend your account while investigating any suspected security breach and may request additional verification to confirm your identity before restoring full access. We may also require you to set up additional security measures, such as two-factor authentication, where available. Accounts may be closed at your request at any time, subject to settlement of any outstanding obligations, including completing any ongoing wagering requirements and processing withdrawals in accordance with our procedures. Account closure does not exempt you from complying with these Terms in relation to past use of the services.

By registering an account, you consent to Winum conducting all necessary checks related to identity, age, source of funds, and source of wealth, as may be required by applicable regulations and our internal risk management policies. You also agree that we may use third-party services to perform such checks and that we may retain records of these checks for the period required by law. In some cases, we may request additional information regarding your employment, income, or gaming patterns to ensure that your gambling remains affordable and responsible. If we determine that your gambling activity may be harmful or unsustainable, we may apply limits or restrictions on your account, including deposit caps or mandatory cooling-off periods. These measures are designed to protect both you and the integrity of the Winum platform.

Deposits & Withdrawals

Once your account is registered and successfully verified, you may deposit funds to participate in real-money gaming, subject to any limits or restrictions that may apply to your account. Deposits can be made using the payment methods listed on the website, which may include bank transfers, credit or debit cards, e-wallets, prepaid vouchers, and supported cryptocurrencies such as Ethereum (for example, via a dedicated ETH deposit option), where permitted by law and our payment partners. All deposits must be made from payment instruments that are in your own name, and you must not use payment methods belonging to any third party. Winum reserves the right to request documentation proving ownership of any payment method used and may reverse or block transactions that do not comply with this requirement. Funds deposited into your account are intended solely for the purpose of placing bets and playing games offered on the platform, and not for use as a banking or money transfer facility.

Deposit processing times may vary depending on the chosen method, and while many methods provide instant or near-instant crediting of funds, some may experience delays due to banking systems, network congestion, or additional security checks. Winum is not responsible for delays or failures caused by third-party payment providers, financial institutions, or blockchain networks, but will make reasonable efforts to assist you in resolving such issues. You should carefully check all deposit details before confirming a transaction, as we cannot guarantee that erroneous deposits can be reversed. Minimum and maximum deposit limits apply and may vary based on your account status, payment method, and jurisdiction; these limits are displayed in the cashier section or notified during the transaction process. In certain circumstances, we may impose lower limits or additional restrictions where we deem it necessary for responsible gambling, anti-fraud, or regulatory compliance purposes.

Withdrawals from your Winum account are subject to verification checks, wagering requirements, and internal security procedures. You may be required to withdraw funds using the same method used for deposit, where this is feasible and permitted by the payment system rules and applicable regulations. Requests to withdraw funds may be temporarily held while we complete identity and payment method verification, source-of-funds checks, or investigations into unusual account activity. We endeavour to process withdrawal requests within a reasonable timeframe; however, actual receipt of funds may depend on third-party providers and may take additional business days. Winum reserves the right to set minimum and maximum withdrawal limits, as well as to process large withdrawals in instalments, in accordance with our risk management and legal obligations.

If you deposit funds and do not use them for genuine gambling activity before requesting a withdrawal, we may review the transaction for potential misuse, including money laundering or fraudulent behaviour. In such cases, we may require additional documentation and reserve the right to cancel or reverse the transaction, report it to the relevant authorities, and close your account where appropriate. You must not attempt to charge back, reverse, or dispute legitimate payments to Winum, and if you do, we may take necessary actions including account suspension, debt recovery, and reporting to credit agencies or law enforcement. Any negative balance on your account arising from chargebacks or reversals must be settled by you without delay.

Currency conversions, where applicable, will be performed at the prevailing exchange rates used by our payment processors or financial institutions, and may be subject to fees or small variations. Winum is not responsible for any losses or discrepancies arising from currency fluctuations, conversion fees, or charges imposed by your bank or card issuer. You should familiarise yourself with any fees or policies applied by your own payment provider prior to making deposits or withdrawals. All financial transactions on Winum are monitored for compliance with anti-money laundering and fraud prevention obligations, and suspicious or unusually large transactions may be reported to competent authorities as required by law.

Payment Methods Table

The following table provides an illustrative overview of some payment methods that may be supported on Winum. Availability can vary by jurisdiction, account status, and regulatory environment, and additional methods may be added or removed over time.

This table is for guidance only and does not constitute a guarantee of specific processing times or availability. You should always consult the cashier or payments page for the most up-to-date information and applicable limits.

Bonuses & Promotions

Winum may offer bonuses, free spins, cashback, loyalty rewards, tournaments, and other promotional incentives from time to time, collectively referred to as “Promotions”. Participation in any Promotion is voluntary, and you may opt out where such an option is provided. Each Promotion is governed by specific terms and conditions that are published on the relevant promotional page, email, or banner, and those rules must be read in conjunction with these general Terms. Such rules typically include eligibility criteria (such as minimum deposit amounts, specific countries or payment methods), wagering requirements, maximum bet limits while wagering a bonus, time limits for using bonus funds, and lists of restricted games that do not contribute or contribute at a reduced rate toward wagering. By accepting a bonus or opting into a Promotion, you confirm your understanding and acceptance of all applicable conditions.

Wagering requirements refer to the number of times you must stake bonus funds (and, in some cases, associated deposit amounts or winnings) before you may withdraw them as cash. For example, a bonus with a 30x wagering requirement means that the bonus amount must be wagered thirty times on eligible games before any related winnings can be withdrawn, subject to any additional rules. Not all bets contribute equally towards wagering requirements; certain games such as low-risk roulette bets or some table games may contribute at a lower percentage or not at all. If you attempt to circumvent wagering requirements by placing offsetting bets or using game strategies that exploit Promotions, Winum reserves the right to void bonus funds, confiscate associated winnings, and close or restrict your account. Detailed contribution tables and examples are typically provided in the specific promotion terms and on the bonus information sections.

Bonuses and Promotions are intended for recreational players and fair use only. We reserve the right to withhold or cancel bonuses and associated winnings in cases of suspected bonus abuse, collusion, cheating, use of automated systems, or other prohibited activities described in these Terms. Examples of bonus abuse may include, but are not limited to, creating multiple accounts to claim the same offer, using minimal-risk betting strategies solely to clear wagering, or transferring funds between associated users. Winum also reserves the right to exclude certain users or user groups from particular Promotions based on objective criteria, such as jurisdictional restrictions, payment methods used, or previous account behaviour. Where legally required, we will disclose any such exclusions or limitations in the promotional terms.

Certain Promotions may be limited in time, number of participants, or geographical coverage, and may be withdrawn or altered at any time at Winum’s discretion, subject to applicable regulatory approvals where necessary. If a Promotion is cancelled or materially altered after you have already opted in, we will normally honour benefits already granted, to the extent permitted by law, or provide an equivalent or fair alternative. However, we will not be responsible for any perceived loss of opportunity or expected advantage arising from the modification or withdrawal of a Promotion. You are responsible for regularly reviewing your bonus balance and the status of Promotions you have joined, as well as for using bonus funds before they expire.

Unless otherwise specified, Promotions are restricted to one per person, household, IP address, device, or payment method, and are not transferable or exchangeable for cash outside the terms of the Promotion. Employees, contractors, and certain categories of affiliates of Winum, as well as their family members, may be ineligible for specific Promotions, and such restrictions will be indicated where applicable. In all matters relating to Promotions, including interpretation of terms, eligibility, and allocation of rewards, the decision of Winum will be final and binding, subject to any rights you may have under applicable consumer protection laws. Misunderstandings about bonus mechanics do not entitle you to compensation; you are expected to familiarise yourself with all terms before participation.

Game Rules

All games provided by Winum are subject to the specific rules and payout structures displayed within each game interface, help section, or information page. These game rules form an integral part of these Terms, and by participating in any game, you agree to be bound by the rules as presented at the time of play. It is your responsibility to review and understand the rules, paytables, and special features (such as wild symbols, scatters, multipliers, and bonus rounds) before placing any bets. Game outcomes are determined by random number generators or other certified mechanisms, as explained in the Fair Play & RNG section below, and you acknowledge that the result of each game is final once determined and displayed. In the event of any discrepancy between the outcome displayed on your device and our game servers, the result recorded on our servers shall prevail.

Certain games may have minimum and maximum bet sizes, as well as maximum payout limits per spin, round, or session. These limits are usually indicated in the game interface or rules section and may vary from game to game. You should ensure that the stake amount selected corresponds to your intended level of risk and that you do not bet more than you can afford to lose. Some games, particularly those with progressive jackpots, may require a minimum qualifying bet or playing at maximum lines or coins to be eligible for the highest prizes. If you do not meet such conditions, you may still win smaller prizes but may not qualify for progressive jackpot payouts.

If a game malfunctions or experiences a technical error that interrupts play, the round may be voided, and any affected bets may be refunded, at our discretion and in line with applicable regulations. Malfunctions, such as connectivity issues, server failures, or software bugs, may cause displayed results or balances to be inaccurate or incomplete. Where a malfunction is confirmed, all affected bets and winnings from that game round may be declared null and void, and any erroneously credited funds may be removed from your balance. Winum will not be liable for any indirect or consequential losses arising from technical issues, but will take reasonable steps to resolve problems promptly and fairly. You are encouraged to capture screenshots and contact customer support if you suspect a game has not operated correctly.

You must not use any strategy, tool, or technique designed to gain an unfair advantage over either the game mechanics or other players, including but not limited to card counting in live games where prohibited, exploiting software bugs, or using external devices or programs to predict outcomes. Where multi-player or peer-to-peer elements are present, such as live tables or tournaments, you must not collude with other players or share confidential information about cards or strategies during active play. Any detection of such behaviour may lead to voiding of bets, confiscation of winnings, and account suspension or termination, as further described in the Prohibited Activities section. We reserve the right to use manual and automated monitoring tools to detect suspicious game patterns and irregular betting behaviour.

Game availability may vary depending on your location, device, currency, and software compatibility, as well as licensing or contractual constraints with game suppliers. Some games may be offered only for fun or demo play in certain jurisdictions, while in others they may be available for real-money play. You are responsible for ensuring that any game you access is legally permitted in your location and that your device meets the technical requirements to run the software smoothly and securely. Winum may add, remove, or modify games at any time without prior notice, and does not guarantee the continued availability of any particular game or feature. Your access to certain games may be restricted during maintenance, updates, or regulatory reviews.

Fair Play & RNG

Winum is committed to providing a fair and transparent gaming environment where all outcomes are determined solely by chance and are free from manipulation. To this end, the platform uses Random Number Generator (RNG) technology supplied by reputable vendors and, where applicable, certified by independent testing laboratories. These RNG systems are designed to ensure that each spin, card draw, or other game event is random and statistically independent from previous events, within the parameters set by the game rules. Regular audits and tests are conducted to verify that the RNG and game payout percentages operate as intended and meet regulatory standards. By using our services, you accept that the RNG determinations are conclusive and binding in all respects.

The theoretical return-to-player (RTP) percentage for each game, which indicates the expected long-term payout rate, is typically provided in the game information section. RTP values are calculated over millions of rounds and do not guarantee any specific result in individual sessions or for individual players. Short-term outcomes may vary significantly from the theoretical RTP due to the inherent randomness of the games. You should not rely on RTP or past results as indicators of future performance and must always treat gambling as a form of entertainment with the possibility of losing money. Winum does not manipulate individual game outcomes or RTP values to favour particular players or groups.

Employees, contractors, and affiliates of Winum are not permitted to influence game outcomes or interfere with the operation of RNG systems. Any maintenance or updates to game software or RNG infrastructure are carried out in controlled environments and are subject to strict change management and quality assurance procedures. In the unlikely event that an error in the RNG or game configuration is discovered, Winum will take appropriate remedial action, which may include suspending affected games, correcting balances, and notifying regulators where required. We will not be liable for advantages or disadvantages arising from such errors beyond the correction of affected bets and balances, as permitted by law.

Winum also monitors betting patterns and player behaviour for signs of unfair play, collusion, or exploitation of technical vulnerabilities. Automated tools and manual reviews may be used to detect irregularities such as improbable win rates, patterns indicative of shared knowledge among players, or exploitation of timing issues. In cases where suspicious activity is detected, we may suspend gameplay for affected accounts while an investigation is conducted. If the investigation confirms a breach of these Terms or relevant regulations, appropriate actions may be taken, which can include voiding of transactions, confiscation of funds, and account closure.

You are not allowed to decompile, reverse engineer, or otherwise attempt to derive the source code of our games, RNG systems, or related software, nor are you permitted to intercept or manipulate data transmissions between your device and our servers. Any attempt to tamper with game software, interfere with game logic, or bypass security controls constitutes a serious violation of these Terms and may lead to civil and criminal proceedings. Winum reserves the right to share information about serious violations with relevant authorities and other licensed operators, in accordance with applicable laws and data protection requirements.

Responsible Gambling

Winum recognises that while online gaming can be an enjoyable form of entertainment, it also carries risks of financial harm and addiction if not managed responsibly. Our Responsible Gambling policy is designed to help you maintain control over your gambling, make informed decisions, and access support if you experience difficulties. We encourage all players to view gambling as a leisure activity, not a means of income or debt recovery, and to only wager money they can afford to lose. Warning signs of problem gambling can include chasing losses, neglecting personal or professional responsibilities, borrowing to gamble, or feeling anxiety and distress related to gambling. If you recognise any of these signs in yourself or someone you know, it is important to seek help promptly and consider using the tools and support resources provided by Winum.

We provide a range of safer gambling tools to help you manage your activity, which can typically be accessed through your account settings or by contacting customer support. These tools include deposit limits, loss limits, wagering limits, session reminders, time-outs (cooling-off periods), and self-exclusion options. You can configure certain limits on a daily, weekly, or monthly basis, and once set, such limits cannot be immediately increased; any requests to increase limits may be subject to a cooling-off period to ensure that the decision is considered and not impulsive. We also offer reality checks that display periodic notifications indicating how long you have been playing and how much you have spent or won during a session. These measures aim to provide transparency and help you reflect on your gaming behaviour.

If you feel that you are losing control over your gambling, we strongly recommend that you consider a self-exclusion, which prevents you from accessing your account for a chosen period or permanently. During self-exclusion, you will not be able to log in, deposit, or wager, and we will take reasonable steps to prevent you from creating new accounts. You must not attempt to circumvent a self-exclusion by using different details or contact information, as this undermines the protective purpose of the measure. While we will implement technical and procedural controls, you also have a personal responsibility to support your exclusion by avoiding any contact with the platform and not responding to marketing materials. At the end of a self-exclusion, reactivation may not be automatic and may require a specific request and, in some cases, a cooling-off period or responsible gambling assessment.

Winum emphasises that underage gambling is strictly prohibited, and we work to educate users about the risks that gambling poses to minors and young adults. Young people are often more susceptible to impulsive decisions, peer pressure, and unrealistic expectations about money, making them particularly vulnerable to gambling-related harm. We urge parents and guardians to monitor minors’ online activities, use parental control software, and keep login credentials and payment details secure. If you are a parent or guardian and suspect that a minor has accessed our services, please contact us immediately so that we can take appropriate action, including suspending the account and assisting with any necessary steps.

In addition to our internal tools, we promote awareness of independent support organisations that specialise in assisting individuals affected by problem gambling. These organisations can offer confidential counselling, support groups, online resources, and in some cases, helplines available 24/7. Examples of such organisations include national gambling helplines, counselling services, and online support communities (generic names such as “National Gambling Help Centre”, “Responsible Play Support Line”, and “Gambling Counselling Network” may be relevant in your region). Links or contact details for such organisations may be provided on our website or via our customer support. Using these services in combination with the responsible gambling tools available on Winum can be an effective way to regain control and minimise harm.

Tools & Features (table)

The table below summarises key responsible gambling tools and features that may be available on Winum. Availability and specific implementation details can vary by jurisdiction and product.

If you have any difficulties using these tools or need advice on which options may be most suitable for your circumstances, you are encouraged to contact our support team for guidance.

Support Resources

Winum supports a collaborative approach to responsible gambling that includes access to internal and external resources. Internally, our customer support team is trained to respond sensitively to gambling-related concerns and can guide you on the use of account limits, self-exclusion, and other control tools. If you disclose that you may have a gambling problem, we may proactively suggest or apply certain protective measures in line with applicable regulations and our internal policies, always aiming to act in your best interests. We may also provide educational materials on safer gambling practices, such as budgeting tips, time management strategies, and advice on recognising early warning signs of problematic behaviour. These resources are intended to help you make informed decisions and reduce the risk of harm.

Externally, we recommend contacting specialised support services if you feel your gambling is causing distress or interfering with your daily life. Many jurisdictions offer national or regional helplines, counselling centres, and online support groups dedicated to gambling-related issues. Examples of such services include “National Gambling Help Centre”, “Responsible Play Support Line”, and “Gambling Counselling Network”, among others that may operate in your area. These organisations can provide confidential advice, psychological support, and practical strategies for regaining control, including assistance for family members affected by someone’s gambling. Use of such services is generally free or low-cost, and they operate independently from Winum.

In addition to professional support, it can be helpful to confide in trusted friends or family members about your gambling behaviour, especially if you are implementing self-exclusion or other restrictions. Social support can play a crucial role in maintaining boundaries and adhering to safer gambling commitments. You may also consider financial counselling if gambling has created or exacerbated debt, as financial advisors and debt management agencies can help you create repayment plans and avoid further financial harm. Combining emotional support, professional guidance, and technical tools on Winum can significantly improve your ability to maintain control.

We also encourage you to adopt some practical guidelines to support responsible gaming, such as setting a clear budget before starting to play, taking regular breaks, avoiding gambling when under the influence of alcohol or drugs, and not using gambling as an escape from personal problems. If you are ever in doubt about your level of control, we advise completing a self-assessment questionnaire, often available through reputable support organisations, to evaluate your risk profile. Should results indicate elevated risk, prompt action using the tools and support options described here is strongly recommended.

Prohibited Activities

In order to protect the integrity, security, and fairness of the Winum platform, certain activities are strictly prohibited. You must not engage in any form of collusion, cheating, or use of external tools or software (such as bots, scripts, or automated decision systems) designed to gain an unfair advantage over other players or the house. Exploiting software bugs, glitches, or other technical vulnerabilities for financial gain, or sharing such information with others for that purpose, is also strictly forbidden. Any attempt to manipulate game outcomes, payment processes, or account management systems will be treated as a serious breach of these Terms. Winum reserves the right to investigate any suspected prohibited activity and to take appropriate action, which may include voiding bets, confiscating funds, and closing accounts.

You are not allowed to use the Winum platform for any unlawful or fraudulent purposes, including but not limited to money laundering, terrorist financing, tax evasion, or handling of proceeds from crime. All financial transactions are monitored for suspicious patterns, and we may report such activity to relevant authorities as required by law, without prior notice to you. You must not open or use an account on behalf of another person, or allow others to use your account for their own gambling or financial transactions. Using anonymous proxies, VPNs, or other means to disguise your location in order to circumvent geographical restrictions, self-exclusion, or legal prohibitions is also prohibited. If we determine that your account has been used in connection with illegal or prohibited activities, we may freeze or forfeit balances, close the account, and cooperate with law enforcement.

You must not engage in any behaviour on the platform that is abusive, threatening, defamatory, or otherwise harmful towards other players, customer support staff, or any representatives of Winum. This includes the use of offensive language, harassment in chat or communication channels, and attempts to disrupt the experience of others. Any communication tools provided by Winum, such as chat in live games, are intended for friendly and respectful interaction related to gameplay, and not for advertising, solicitation, spamming, or sharing of illegal content. We may monitor communications for compliance with these rules and may mute, restrict, or ban users who engage in improper conduct.

Attempting to gain unauthorised access to our systems, networks, or data, including by hacking, password cracking, or distributed denial of service (DDoS) attacks, constitutes a grave violation of these Terms and may lead to immediate termination of your account and legal action. You must not introduce malware, viruses, or any harmful code into our systems or use the platform in a way that could damage, overload, or impair our infrastructure. We reserve the right to employ technical tools, such as firewalls, intrusion detection systems, and anti-DDoS services, to protect our operations and our users, and to cooperate with cybercrime units in the investigation of such incidents. Any costs incurred by Winum due to your malicious actions may be claimed from you to the maximum extent permitted by law.

Furthermore, you may not buy, sell, trade, or transfer accounts, balances, bonuses, or any other benefits associated with Winum without our explicit written consent. Any attempt to transfer value between users for the purpose of circumventing rules, limits, or responsible gambling measures is prohibited. You must also refrain from misrepresenting your relationship with Winum, such as posing as an official representative, agent, or partner, unless you have explicit authorisation. Breaches of this section may result in loss of privileges, confiscation of funds obtained through prohibited means, and, where appropriate, reporting to relevant authorities.

Restricted Countries (table)

Due to legal, regulatory, and commercial considerations, Winum does not offer services in certain countries or territories. The following table provides examples of jurisdictions where access to real-money gambling on Winum may be restricted or prohibited. This list is illustrative and not exhaustive; restrictions may change over time.

You are responsible for ensuring that you do not access Winum from a restricted country or territory. Use of VPNs, proxies, or other tools to mask your location and circumvent these restrictions is strictly prohibited and may result in immediate account closure and forfeiture of funds, subject to applicable law.

Privacy & Data Protection

Winum is committed to protecting your privacy and handling your personal data in a lawful, fair, and transparent manner. When you register an account, use our services, or interact with our platform, we collect certain personal information such as your name, contact details, date of birth, address, payment information, device identifiers, and usage data. This information is processed for purposes including account creation, verification, transaction processing, responsible gambling monitoring, anti-fraud and anti-money laundering checks, customer support, and compliance with legal obligations. We may also use your data for marketing communications, where permitted by law and your preferences, to inform you about new games, promotions, and services. You may update your marketing preferences or opt out at any time using account settings or by contacting customer support.

Your personal data may be shared with trusted third-party service providers who assist us in delivering our services, such as payment processors, identity verification agencies, analytics providers, and IT support companies. These third parties are bound by contractual obligations to process your data securely, confidentially, and only for the purposes specified by Winum. In some cases, your data may be transferred across borders, including to countries that may have different data protection standards than your home jurisdiction. Where required by law, we will implement appropriate safeguards, such as contractual clauses or technical security measures, to ensure adequate protection for such transfers. We will not sell your personal information to unaffiliated third parties for their own marketing purposes.

Winum employs a variety of technical and organisational security measures to protect your data against unauthorised access, loss, misuse, or alteration. These measures may include encryption of data in transit and at rest, secure servers, firewalls, intrusion detection systems, access controls, and regular security audits. While we strive to protect your data to the highest standards, no system is entirely immune to security breaches, and we cannot guarantee absolute security. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, we will notify you and relevant authorities in accordance with applicable legal requirements. You also have a responsibility to protect your own information by using strong passwords, logging out of sessions, and not sharing your login details with others.

Depending on applicable data protection laws, you may have certain rights regarding your personal information, such as the right to access, rectify, delete, or restrict processing of your data, and the right to object to certain types of processing or to data portability. You can exercise these rights by contacting us through the channels provided on the website, and we will respond within the timeframes required by law. In some cases, we may need to verify your identity before fulfilling such requests to prevent unauthorised access to your data. Please note that certain data may need to be retained for specified periods to comply with legal, regulatory, or contractual obligations, even after account closure.

Winum will retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including for the duration of your relationship with us and for a reasonable period thereafter, to comply with record-keeping obligations, resolve disputes, enforce agreements, and satisfy regulatory requirements. After the expiry of retention periods, data will be deleted or anonymised in a secure manner. By using our services, you consent to the collection, use, and sharing of your data as described in this section and in our detailed privacy documentation, as updated from time to time.

Account Suspension & Termination

Winum reserves the right to suspend or terminate your account at its sole discretion, subject to compliance with applicable laws and regulations. Grounds for suspension or termination may include, but are not limited to, suspected or confirmed breaches of these Terms, provision of false or misleading information, involvement in prohibited activities, failure to pass verification checks, or use of the platform in a manner that may harm Winum, other players, or third parties. Suspension may be temporary, pending investigation, or may be a precursor to permanent termination if violations are confirmed. During suspension, you may be restricted from logging in, placing bets, depositing, or withdrawing, although we will normally allow withdrawals of lawful, verified funds unless prohibited by law or regulatory orders.

If your account is terminated, we will, where permissible and practicable, inform you of the reasons for such action and any steps you may take to appeal or seek clarification. Any remaining funds in your account at the time of termination will be handled in accordance with applicable laws and these Terms, which may involve returning available balances to you after deduction of any amounts due to Winum (such as chargebacks, fees, or damages), or freezing or forfeiting funds if required by law or if they are linked to fraudulent or unlawful activity. Wagers, bonuses, and promotions may be voided upon termination, and you may lose access to your gaming history, loyalty status, or other non-monetary benefits.

You may request suspension or termination of your account at any time by contacting customer support, subject to settlement of any outstanding obligations. If you request account closure for responsible gambling reasons, we strongly recommend that you consider using self-exclusion tools instead of standard closure, as these provide more robust safeguards against re-opening or creating new accounts. In any case, once an account is closed, you must not attempt to re-register without our prior consent, especially if closure was due to serious violations. If we detect multiple accounts created after termination, we may close all such accounts and treat them in line with our policies on duplicate accounts and prohibited activities.

Winum may also suspend or terminate accounts to comply with legal or regulatory instructions, such as orders from courts, regulators, or law enforcement agencies. In such circumstances, we may be restricted in the information we can provide to you about the reasons for the action, particularly where confidentiality or legal secrecy obligations apply. We will, however, act in good faith and in accordance with lawful directions when dealing with your funds and data in such cases. Account suspension or termination does not relieve you of responsibility for any liabilities incurred prior to or as a result of such action.

Limitation of Liability

To the maximum extent permitted by applicable law, Winum shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising out of or in connection with your use of the platform, even if we have been advised of the possibility of such damages. This includes, without limitation, losses related to loss of profits, loss of data, interruption of business, or loss of opportunity, whether arising in contract, tort (including negligence), or otherwise. Our total aggregate liability to you for any direct damages arising from your use of the platform, whether in contract, tort, or otherwise, shall not exceed the total amount of deposits you have made to your account over the six (6) months preceding the event giving rise to the claim, to the extent permitted by law. Nothing in these Terms shall exclude or limit liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law.

Winum is not responsible for any losses or damages resulting from failures of telecommunications, internet connectivity, or computer equipment, nor from any viruses, malware, or other harmful software that may affect your devices or systems. You are solely responsible for ensuring that your device, operating system, and internet connection meet the technical and security requirements for using our services. We do not guarantee that the platform will be uninterrupted, error-free, or free from defects, though we will take reasonable steps to maintain system stability and rectify identified issues promptly. Temporary suspension of services for maintenance, updates, or technical improvements may occur, and we shall not be liable for any perceived loss of service during such periods.

You acknowledge that gambling involves risk, including the risk of losing money, and that Winum does not provide any guarantee of financial gain, success, or particular outcomes. You are fully responsible for your gambling decisions, and you agree that any losses incurred are your sole responsibility, subject only to game malfunctions or errors expressly addressed in these Terms. Our responsible gambling tools are provided as support mechanisms but do not override your personal responsibility to manage your activity and finances prudently. Advice or information provided by our staff or representatives, whether oral or written, is intended for general guidance only and does not constitute professional financial, legal, or psychological advice.

Winum shall not be liable for any breach of these Terms or failure to perform any obligations where such breach or failure results from events beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, civil unrest, strikes, labour disputes, power outages, failures of telecommunications networks, or actions of government or regulatory authorities. In such circumstances, performance may be suspended for the duration of the event, and we will take reasonable steps to mitigate its impact and resume normal operations as soon as possible. Where required by law, we may inform you of such events and any consequent impact on your use of the platform.

Your statutory rights, including any non-excludable consumer protection rights under applicable law, are not affected by the limitations and exclusions set out in this section. To the extent that any limitation or exclusion of liability is held invalid or unenforceable in your jurisdiction, such limitation or exclusion shall be modified or reduced to the minimum extent necessary to comply with applicable law while preserving as much of its intent as possible.

Complaints & Dispute Resolution

Winum aims to provide a high standard of service and a fair gaming environment. If you are dissatisfied with any aspect of our services, you have the right to lodge a complaint. Initially, you should contact our customer support team via the methods listed on the website, providing full details of your concern, including your username, relevant transaction or game references, and a clear description of the issue. We will acknowledge receipt of your complaint within a reasonable period and will conduct an internal investigation, reviewing logs, game histories, and any other relevant evidence. Our goal is to resolve complaints in a fair and timely manner, and we may request additional information or documentation from you to assist in the process.

If, after receiving our response, you are not satisfied with the outcome, you may request that the matter be escalated within Winum for further review by a senior member of our team. Escalated complaints will be reassessed, taking into account any new information or perspectives provided. We will inform you of the final internal decision along with the rationale behind it. In certain jurisdictions, you may have the right to refer unresolved disputes to an independent alternative dispute resolution (ADR) body or regulator, and we will provide details of such mechanisms where applicable. Any recourse to ADR or regulatory complaint procedures will be subject to the rules and jurisdictional reach of the respective body.

You must raise any complaint as soon as reasonably practicable after the event giving rise to it, and in any case within a timeframe specified by applicable regulations or our policies, failing which we may be unable to investigate effectively. We reserve the right to refuse to investigate complaints that are frivolous, vexatious, or abusive, or where you have failed to cooperate with the investigation process. All communications relating to complaints must be conducted respectfully, and abusive language or threats towards staff will not be tolerated and may itself be grounds for account action.

Where a complaint concerns an alleged error in game outcomes or account balances, we will review the relevant game logs and records from our servers, which shall be considered the authoritative source of information. If an error is confirmed, we will take corrective steps, which may include refunding bets, adjusting balances, or re-crediting bonuses, as appropriate and consistent with regulatory requirements. Our decisions will be guided by principles of fairness and transparency, but ultimate resolution may be limited to correction of technical or financial errors and will not extend to indirect or consequential damages.

Any dispute arising from or in connection with these Terms, which cannot be resolved through our internal procedures or applicable ADR mechanisms, shall be subject to the Governing Law and jurisdiction conditions described in the following section, unless mandatory local laws provide otherwise. By using our services, you agree to cooperate in good faith in any attempts to resolve disputes and to provide accurate information and documentation when requested.

Governing Law

These Terms, and any dispute or claim arising out of or in connection with them, their subject matter, or their formation, shall be governed by and construed in accordance with the laws of the jurisdiction in which Winum is legally established and licensed to operate its online gambling services, unless otherwise mandated by the laws applicable to you as a consumer. The choice of governing law does not affect any mandatory consumer protection provisions in your home jurisdiction that cannot be derogated from by agreement. In cases where conflict-of-law rules would lead to the application of laws of another jurisdiction, the parties agree, to the fullest extent permitted by law, to exclude such rules and apply the aforementioned governing law instead.

Subject to any alternative dispute resolution mechanisms or mandatory legal provisions that grant you the right to bring claims in your home courts, you agree that the courts of the governing law jurisdiction shall have exclusive or, where applicable, non-exclusive jurisdiction over any disputes or claims relating to these Terms or the use of the Winum platform. Nothing in this clause shall prevent either party from seeking interim or injunctive relief in any competent court to protect its rights or interests. You acknowledge that compliance with local laws in your jurisdiction remains your responsibility and that the legality of your participation in online gambling may depend on rules specific to your region.

If you reside in a country that has consumer protection laws mandating a different applicable law or jurisdiction for disputes, such provisions may override parts of this clause to the extent required by law. In such cases, the remainder of the Terms shall continue to be interpreted in a manner consistent with the mandatory legal requirements. You are advised to consult independent legal advice if you are unsure about how governing law and jurisdiction rules apply to your particular circumstances.

Final Provisions

These Terms constitute the entire agreement between you and Winum regarding the use of the platform and supersede all prior understandings, representations, or agreements, whether oral or written, relating to the same subject matter. No statement, representation, or warranty made by any employee, agent, or other representative of Winum, which is not explicitly included in these Terms or in official written communications, shall be binding upon us. Any waiver of a breach of these Terms by Winum must be in writing to be effective, and a waiver of one breach shall not be deemed a waiver of any subsequent or different breach. If any provision of these Terms is held to be invalid, illegal, or unenforceable by a competent authority, the remaining provisions shall remain in full force and effect to the maximum extent permitted by law, and the invalid provision shall be replaced by a valid one that most closely reflects the original intent.

Nothing in these Terms shall create or be construed as creating any partnership, joint venture, agency, or employment relationship between you and Winum. You may not assign, transfer, or novate any of your rights or obligations under these Terms without our prior written consent. Winum may assign or transfer its rights and obligations under these Terms, in whole or in part, to another entity, for example, in connection with a corporate reorganisation, merger, or acquisition, subject to applicable legal requirements and, where necessary, notification to you.

We may communicate with you using the contact details you have provided, including email, SMS, in-platform messages, or phone calls, for operational, legal, and marketing purposes, subject to your preferences and applicable law. It is your responsibility to ensure that your contact details are accurate and current, as failure to receive communications due to outdated or incorrect details will not excuse you from your obligations under these Terms. Official notices from Winum will be deemed delivered once sent to the registered contact information, or once published on the website in areas designated for legal notices.

By continuing to use the Winum platform, you confirm that you have read, understood, and agreed to these Terms in full, that you meet the eligibility requirements, and that you will use the services in a lawful and responsible manner. These Terms are written in English and, where translations are provided for convenience, the English version shall prevail in case of any discrepancy. If you have any questions regarding these Terms, you should contact our support team before proceeding to use the services.

Your access to and use of Winum is conditional upon your continuing compliance with these Terms, as updated from time to time. If at any point you disagree with any provision, your sole remedy is to discontinue use of the platform and request account closure. We thank you for choosing Winum and remind you to always gamble responsibly and within your means, keeping in mind that online gambling is strictly for adults aged 18 and above and subject to all applicable legal and regulatory restrictions in India and in your place of residence.